Dear Friends and Clients,
I am writing this note to let you know the actions we are taking to ensure safety as we all face challenges and uncertainty with regard to the Coronavirus.
First, I would like to extend our thoughts and prayers to those affected by the virus and wish them a full and timely recovery. We also want to express our sincere gratitude to the healthcare professionals and community leaders on the front line as they guide us through this challenging time.
In an effort to contribute to the solution we have instituted some policies of our own:
Our People: We are constantly communicating with our entire team about the importance of washing and sanitizing their hands regularly as well as the importance of “Social Distancing”. Our Service Team is onsite in full force to get your car serviced in time for the season (when God-willing we can all venture out and start to enjoy ourselves again!). Our Sales Team is working from home and ready to meet our clients by appointment only, within the guidelines set by Governor Cuomo and the CDC.
Our Operations: Our facility is closed to the public for our protection and yours. Home pick up and delivery is available for service, onsite drop off and collection is available by appointment for our service clients as well. Each car is cleaned and disinfected to CDC standards before return. Our Sales team are also available to meet onsite or at your home, by appointment. As far as facilities cleanliness, we scrub and disinfect every single “touched surface” twice daily with a 15% Clorox solution; once early morning and once mid-day.
Convenience: To confirm; our normal pick-up and delivery service is still very much available; we have two full-time flatbed trucks and drivers on staff and we will continue to provide best-in-class service during this difficult time. Our Sales Team is more than happy to arrange an off-site viewing and test drive by request.
Finally, we are very much open for business and we believe we have done everything possible to keep our environment safe for you, our friend and clients, as well as our team.